Today my group went to toyota service centre.
My group was see how toyota as a big mark in car put the management on their company to make customer happy And make sure that their customer will come back.
something that makea toyota service centre very different from another service centre. For the first time when you are get there, you’ll be classified by the you are booked for your car care and then every employee in there are very kind and have a very nice service to you. If you booked and on time customers, their be very appriciate that. And in there have a very exclusive waiting room while you waited your car, they give you a drink like an hotel, give a meal and some food, there’s a highspeed wi-fi, a very nice room, and the time you are waited it won’t be boring.
I was thinking why toyota as a famous mark still think anout satisfaction of the customer? Because i thing even they don’t give a very good facility they still have a very big customer in the world. But i realized that the customer satisfaction is the most important thing to make the company success, this is one part of management. How the company taught about the customer very carefully, what are customers needs and wants, so the customer will be a loyal to the company
Created by: Group 3 (Ellen, Lisa, Stefani, Fanny, Nelly and Nia)
Our Experience part 1 (Toyota)